Refund policy

Refund Policy

At Zavoa, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we’ll be happy to help.

1. Return Eligibility

We accept returns within [30 days] of the delivery date.

To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging, where applicable
Include all original accessories, parts, and tags
Not show signs of use, damage, washing, or alteration

Some products may not be eligible for return due to hygiene, safety, or product-specific reasons. Please contact us if you are unsure whether your item qualifies for a return.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

Items that have been used, washed, altered, or damaged after delivery
Products without original packaging or missing essential parts
Items marked as final sale
Gift cards
Products that cannot be returned for hygiene or safety reasons

If you have questions about whether a specific product is eligible for return, please contact us before sending it back.

3. How to Request a Return

To request a return, please contact us at:

Email: support@zavoa.net

Please include:

Your order number
The item(s) you would like to return
The reason for the return
Photos of the product, if applicable

Please do not send products back to the return address without first contacting our customer support team. Unauthorized returns may not be accepted or processed.

4. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by our customer service policy, the customer is responsible for return shipping costs.

If you received a damaged, defective, or incorrect item, please contact us at support@zavoa.net before returning the product. We will review the issue and provide the appropriate solution.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow [5–10 business days] for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank or payment provider.

Original shipping charges, if any, may not be refundable unless the return is due to an error on our part or the item was defective or damaged.

6. Partial Refunds

In certain circumstances, only a partial refund may be issued. This may apply when:

An item has been used or damaged after delivery
The product or original packaging is missing essential components
The item is returned in a condition that does not meet our return requirements

The amount of any partial refund will depend on the condition of the returned item.

7. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@zavoa.net as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the problem

We will review the information and, when appropriate, provide a replacement, refund, or other suitable solution.

8. Exchanges

If you would like to exchange an item for another product, please contact us at support@zavoa.net.

Depending on product availability and the circumstances of the exchange, we may provide an exchange, replacement, or refund.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet:

Check your bank or payment account again.
Contact your credit card company or payment provider, as processing times may vary.
Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact us at support@zavoa.net.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it.