Shipping Policy

At Zavoa, we work to make your shopping experience as simple and convenient as possible. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are typically processed within [1–3 business days] after payment is successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During promotional periods, holidays, or periods of unusually high order volume, processing may take a little longer. We appreciate your patience and will do our best to keep your order moving as quickly as possible.

2. Shipping Methods & Delivery Times

We currently offer shipping to customers in the United States.

Standard Shipping: [7–15 business days]

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier delays, weather conditions, holidays, and other circumstances beyond our control.

3. Shipping Costs

Shipping fees are calculated based on your order and destination and will be displayed at checkout before you complete your purchase.

Free Shipping: Orders of $65 or more qualify for free standard shipping.

If your order does not meet the free shipping requirement, the applicable shipping fee will be shown at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking information to become active after your order has been shipped.

You can use the tracking number to check the latest status and estimated delivery of your package.

5. Delivery Delays

While we work with our shipping partners to deliver orders on time, delivery delays may occasionally occur due to circumstances outside our control, including:

Severe weather
Holidays and peak shopping periods
Carrier delays
Incorrect or incomplete address information
Customs or transportation issues
Other unforeseen circumstances

If your package appears to be significantly delayed, please contact us at support@zavoa.net and we will do our best to assist you.

6. Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping information, please contact us as soon as possible at support@zavoa.net.

We will do our best to update the information before your order is shipped. However, we cannot guarantee that changes can be made once an order has entered the fulfillment or shipping process.

Zavoa is not responsible for orders delivered to an incorrect address provided by the customer.

7. Lost, Damaged, or Missing Packages

If your package is marked as delivered but you cannot locate it, please first check around your delivery area and contact your local carrier if necessary.

If you still cannot locate your package, please contact us at support@zavoa.net with your order number, and we will assist you in reviewing the delivery information.

If your package arrives damaged, please contact us as soon as possible and provide your order number and photos of the damaged package and product.